Return and Refund

Fiduciya 7-Day Refund and Return Policy

At Fiduciya, customer satisfaction is our top priority, and we are committed to providing you with high-quality robotics components and exceptional service. We understand that sometimes, despite our best efforts, you may need to return a product. To ensure a smooth and hassle-free experience, we have established the following 7-Day Refund and Return Policy:

Eligibility for Refund and Return:

  1. 7-Day Window: You have 7 days from the date of delivery to request a refund or return of eligible products. After this period, we are unable to process returns.
  2. Product Condition: To be eligible for a refund or return, the product must be in its original, unused condition, with all packaging, accessories, and documentation intact.

How to Request a Refund or Return:

  1. Contact Us: Please contact our customer support team within the 7-day window to initiate a return request. You can reach out to us through our designated customer support channels, which are available on our website.
  2. Provide Information: When contacting us, please provide your order number, a detailed reason for the return, and clear images of the product showing its condition.

Return Shipping and Costs:

  1. Customer Responsibility: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong product shipped, defective item).
  2. Packaging: Ensure that the product is securely packaged to prevent damage during return shipping. We recommend using the original packaging if possible.

Refund Process:

  1. Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
  2. Refund Issuance: If the return is approved, we will process your refund within a reasonable timeframe. Refunds will be issued to the original payment method used during the purchase.

Exceptions:

  1. Non-Returnable Items: Some products, such as software or downloadable content, may not be eligible for return unless they are defective.
  2. Custom Orders: Custom-made or personalized products are non-returnable unless they are defective.

Customer Support:

Our dedicated customer support team is here to assist you throughout the refund and return process. If you have any questions or need assistance, please do not hesitate to contact us.

At Fiduciya, we are committed to ensuring your satisfaction with our products and services. We hope this policy provides clarity and confidence in your shopping experience with us. Thank you for choosing Fiduciya as your trusted source for robotics components.

Please note that this policy is subject to change, and the version posted on our website at the time of your return request will be applicable.